Frequently Asked Questions
Do you fossick for the raw stone?
In the past I have done so. These days I purchase the raw stone from those that do fossick.
Do you make your opal jewellery?
No, I purchase opal jewellery directly from Australian opal miners.
Do you sell opals from other countries?
I sell only genuine Australian opals as these are the best quality opals in the world. Australia is the largest exporter of opals worldwide due to this quality. Australian opals are known for their stability and durability, making them less prone to cracking or crazing compared to opals from other regions.
Is your pounamu or greenstone jade blessed?
Not specifically. Jade or pounamu/greenstone sourced from New Zealand can be sourced only from traditional owners with retrieval rights along the West Coast of the South Island. Apart from one or two small public fossicking areas all sources of pounamu are under guardianship of Ngai Tahu descendants and there is no commercial mining of jade. Authorised people are able to retrieve and sell jade. Those retrieving jade may have arranged for it to be blessed.
Are my payments secure?
Yes, your payment is fully secure. We accept payment via Stripe and Paypal. Both providers hold your payment in eschew pending despatch of the purchased item. Both offer the buyer recourse in event of refund claims. In addition to our website we also have an ebay store (https://www.ebay.com.au/usr/jaycee_art) and an Etsy store https://www.etsy.com/shop/Heartofstone25 where you may also shop in comfort knowing your payment is fully protected.
Do you carve commission pieces?
No, purchases through this website are for stock items only, as listed.
Do you accept offers?
Yes, the market is very competitive. If you would like to make an offer please contact me via my Ebay store. Items shown on my Ebay store have a price range for accepting potential offers.
Do you accept returns?
With the exception of earrings (for health reasons) you may return any item within 30 days of delivery, for any reason, no questions asked. A refund of the original purchase price excluding delivery and taxes will be made when the item has been received back by us. You are responsible for all delivery charges for any returned item.